Healthy Hair Tips & WEN® FAQs
frequently asked questions
Please select a question for additional advice on using WEN.
How do I achieve the best results with WEN®?
1. Thoroughly and completely rinse your hair for 1-2 minutes before applying the Cleansing Conditioner.
2. Use enough product to totally cover your hair (although there will be NO lather, it should feel thick, rich and creamy).
3. Leave the conditioner in your hair for 3-5 minutes or longer (usually the duration of your shower).
It seems like I'm using a lot of product. Can I use too much?
How much is right for my hair type?
Medium: Use 4-5 pumps per section
Long: Use 5-7 pumps per section
Very Long: Use 7-8 pumps per section
Be sure to work the Cleansing Conditioner into your hair evenly from the crown section, through the nape section and to the ends of the hair (more pumps could be needed depending on the hair texture).
Should I use the Cleansing Conditioner every day?
Can I use my regular styling tools?
What are some of the key ingredients and what do they do for my hair?
How do I use the products?
Can I return my WEN® products if I am not satisfied?
Yes, Wen® offers a 60-day money back guarantee you won’t find in even the finest hair salons! If for any reason you are not absolutely delighted with WEN, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!
To return your product, please follow the instructions on the back of your invoice or simply contact our Customer Care Representative at 1-800-964-1892. Please do not write "Return to sender" on the outside of your shipping box.
Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
All returns and exchanges should be shipped to:
PO Box 360296,
Des Moines, IA 50336-0296